April 20, 2024

People in the UK spent nine days talking via video calls

“You’re on mute!” The new business lingo
People who have been working from home since March 2020 have spent an average of nine days talking via video calls. 
Last year, vast numbers of professionals switched their office desks for remote working setups, in a huge shift to working arrangements that was echoed all over the globe.
To uncover the most annoyingly-overused phrases used on business video calls – and how much time people spend on them – hosting.co.uk surveyed 2,000 UK adults who are currently working from home.
The research has revealed that the phrase heard most often was, of course, “you’re on mute.” This nod to the little video call hiccough we see almost every day was found to be the most prevalent, and most overused, with a huge 43% of respondents agreeing that this was the phrase they had heard most frequently.
The top five most overused phrases were:
1. “You’re on mute” (43%)
2. “I think you’ve frozen” (31%)
3. “Can you see my screen?” (28%)
4. “Sorry, you go” (24%)
5. “Is everyone here?” (23%)
The study also showed that those working from home since the beginning of the first UK lockdown in March 2020 have now spent an average of nine days talking to colleagues and clients via video call. That’s 2,189 working hours, or 13,139 minutes in total.
The average length of a video call is 39.5 minutes, suggesting that a considerable number of organisations are taking up Zoom’s basic, free plan, which facilitates calls of up to 40 minutes without charge.
While video calls aren’t the main form of communication for every remote worker, they remain an important tool for a large group. Almost half (47%) of professionals working from home have joined a video call once or twice every day since the switch to remote working, and the prevalence of these video calls has continued throughout the year.
The survey found that 23% of respondents had used video conferencing software at least once per day and a similar number said that they used it twice per day ordinarily. Just 15% of those working from home had not used video calls at all, while 6% of respondents had joined five or more video calls per day.
CEO of hosting.co.uk Frederick Schiwek said: “Industries throughout the UK – and the world – showed amazing adaptability last year and will continue to do so in 2021. Part of this has been utilising technology that makes remote working possible, and video calls are a huge part of that. It’s not surprising that so many days and hours have collectively been spent on video calls as they have been an essential asset to a very unusual year!”
The full research can be found here.