5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and...
Customer Experience
The value of customer loyalty in uncertain times Amanda Silcock, Senior Director of Client Success at BHN
A volatile economy, an impending election, and ongoing struggles with dwindling sales are among the anxieties weighing heavily on small...
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached...
Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement
The partnership will allow businesses to offer third-party benefits to their customers through their existing rewards scheme. Antavo, the leading...
Mapp Cloud Enhances its Magento Integration
Newly upgraded integration empowers eCommerce brands to deliver insight-led customer experiences Mapp, the international provider of insight-led customer experiences today...
Authentic Transforms In-Store and Digital Consumer Experiences with Amperity
Amperity, the leading enterprise customer data platform (CDP) for consumer brands has partnered with global brand giant Authentic Brands Group...
Customer Start unveils five-point plan to aid Customer Experience for businesses
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients...
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity,...
Innovative ways UK retailers can scale great holiday campaigns
Written by Tim Glomb, VP Content & Data, Cheetah Digital Last year, according to Statista, the U.K.’s total holiday spending was...
New Award-winning platform from home of Love2shop boosts staff satisfaction, productivity and galvanises sales
Appreciate Business Services (ABS) - The home of Love2shop - have officially launched a ‘game-changer’ modular engagement platform for UK...