CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your...
Customer Service
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused...
Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent...
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients...
Virgin Atlantic is the second worst UK airline in terms of responding to customer service calls according to new research...
A GIANT of the lawn care industry is sowing the seeds of future growth with plans to expand further post-pandemic....
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce, the disruptions of the...
A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that...
There has always been a lot of emphasis on engaging customers and establishing a real connection with them face to...
Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless,...
