Bringing over 17 years of experience in a mixture of client facing roles, Liv’s brand-new role will see her delving into processes and procedures, analysing ways in which efficiencies can be improved within the Pink Leopard team and focusing on creating a world-class customer journey.
Liv started her career working in travel, before then moving on to manage a high-profile flagship store with a large high performing team of 20 staff. In more recent years, she has spent her time in software businesses, focusing on implementation, which is where Liv developed her skills in improving efficiencies within the specific departments that she worked for.
Commenting on her new role at Pink Leopard, Liv said:
“I am thrilled to have been appointed as Head of Client Success and Operations at Pink Leopard. I want to make sure that through monitoring and assessing the commercial performance of Pink Leopard, we are also able to improve the client’s journey, maximising return as much as possible.
“Though the client’s journey is a vital component of the role, I also want to ensure that the team is supported, both in maintaining a valuable and meaningful relationship with clients, as well as in their own professional development.”
The new addition to the team follows on from Pink Leopard’s recent recruitment drive, which has seen the team grow from just two members of staff in the summer of 2020 to 15 currently, 650% growth. As well as this, the agency has also increased its monthly revenue by 500% since January 2020, pushing the upward trajectory of the business.
Laura Hanlon, Co-Director at Pink Leopard, commented on the team’s recent growth saying:
“We’re so pleased to have Liv on board at Pink Leopard and we cannot wait to see what this exciting new chapter will bring to the agency. Client relations is such an important and integral part to being an agency, and it is something that we consider to be highly important at Pink Leopard. With Liv at the helm of our client relations, we know that we will be able to deliver a high-class client service, whilst also making sure we continue to grow the business at the same rate as the past 12 months.”