What to ask your call tracking provider before you buy
Choosing the right call tracking software is crucial for accurate marketing attribution and maximising your return on investment (ROI). AI-powered...
Call Centre Tech
Target Group and FourNet forge five-year partnership to optimise contact centre solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced a new five-year strategic...
ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused...
Global Cloud-based Call Centre Platform, TCN, strengthens its UK and EU teams with new senior additions
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
TCN to Host Second Annual C3 Virtual User Group Conference for Contact Centre Professionals
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity,...
Keep Britain Tidy becomes first environmental charity to launch Futr’s AI chatbot
Futr’s intelligent chatbot, Tidybot, translates queries into several languages to make services accessible to users Keep Britain Tidy has become...