‘G’day Mate!’ – Aussie businesses turn to UK company to answer the phone

Over the past year, a growing number of Australian businesses have chosen a UK communications provider to manage their customer conversations—particularly during nighttime hours, as demand for round-the-clock service increases. Moneypenny, the world’s customer conversation expert, has seen strong momentum, with a 30% rise in Australian business clients and enquiries over the past 12 months. Companies are turning to Moneypenny’s 24/7 expert communications service to ensure seamless, high-quality customer engagement at all hours.

Moneypenny’s Australian clients span a wide range of sectors, including estate agents, legal firms, veterinary practices, healthcare providers, and recruitment businesses. Their communications are handled by Moneypenny’s highly trained specialists based at the company’s Wrexham HQ in the UK.

Mark Finlay, Chief Commercial Officer at Moneypenny, comments:
“We’re proud of the strong client growth we’ve seen from Australia over the past year. Businesses are choosing Moneypenny for our ability to deliver consistently excellent customer conversations, no matter the time zone. Distance is no barrier to quality service—and our remote model, supported by a skilled team and trusted technology, is making a real difference. It’s also a bonus that our British accents go down well in Australia!”

Alan Collett, Managing Director at bdh Tax based in Australia, adds:
“As a business that advises clients in the UK and Australia on their tax affairs in both countries, we were delighted when we heard that Moneypenny was expanding its operations to support callers from either country.

We were already clients of Moneypenny’s UK offering and weren’t happy with our then virtual receptionist in Australia, so Moneypenny’s solution made eminent sense to us.
We set up a VOIP number in Melbourne, Australia (where our main office is located), which pings to Moneypenny—and we’re delighted with how it has worked out.”
.